First thoughts about Foursquare – and why it’s worth your energy

by Mark Pollard on November 30, 2009 · Comments

in Strategy

I tinker with a lot of stuff – not as much as I probably should – but I do have a tendency to wait until something seems like it’s getting a bit of traction before giving it due time. (Just so you know, Second Life didn’t pass the test – don’t hate me).

But, to be honest, I’ve definitely been a mobile skeptic until the past year or two. In 1999, when I was at K*Grind (Sydney dot-com phenom backed by Macquarie Bank), I remember hearing prophesies of stuff like Foursquare. In fact, I still remember the exact example someone smarter than me stated: “Imagine being on Pitt St in front of McDonald’s and you get a message saying your friend is inside and McDonald’s then sends you a special offer to take up in-store.”

Every year since then, I’ve been waiting for my mobile McDonald’s offer… and a friend to share it with.

Possibly, Foursquare – and there are several other tools like this out there – is the platform off which this stuff will become mainstream reality. If not, whatever happens next will be. That’s why I’ve decided that it’s worth my time to play with it. As social networks go mobile along with years of our personal data, the real-world possibilities are very exciting.

BTW, here’s a snapshot of website traffic to Foursquare.com via Google Ad Planner (doesn’t include iTunes information access or app usage stats):

So, what is Foursquare?

A mobile social network that allows people to share with each other where they are at a particular time and what to do there. That’s the guts of it. The bonus bits include being told (via push messages) when your network checks in somewhere and the ability to compete to become a mayor of a place (by being there more often than anyone else).

That mayor thing, I admit, turned me off a little. Mid-year, Foursquare was going nuts in the States and everyone kept Tweeting about becoming mayor of stuff. I didn’t appreciate it. But, today I became Mayor of the Sydney Convention Centre and it feels good.

Some Foursquare screenshots:

Foursquare screen Foursquare screen Foursquare screen

What I like about Foursquare

Helps me appreciate where I live even more
I live in the inner city and take the family on plenty of long walks around town. I documented a bunch of what I got up to on the weekend then looked at it today and realised how much stuff there is to do – even though sometimes I beat Sydney up.

Faster than Lonely Planet – and doesn’t try to sell me books (yet)
Every time I’ve traveled overseas in recent years I’ve tried to jump on Lonely Planet but have found the experience either slow, underwhelming (felt like, for a while, the content was really light in order to flog books) or a bit confusing. If I’d had Foursquare on my last trip, I’d have been able to access a tonne of short, useful stuff in an instant. Definitely keen to use it next trip.

Realise people I sort of know have similar likes and patterns
When you start on Foursquare, you can add contacts from Gmail, Twitter etc. Over the weekend past, there were people like jjprojects (we’ve never met) doing really similar stuff as me. Was cool to watch. Maybe we should be friends in real life.

Risk-reduced ‘new’
When you’re new to a city or even an area, doing something new is always risky: you may waste your time or worse. Seeing a food recommendation from a friend like Ian Lyons at a particular cafe is more compelling to me than both the menu and waiter’s recommendation because I have a feeling for what Ian’s about and have known him for years.

Curiosity competition
Every time you tell Foursquare you’ve arrived somewhere (ie you ‘check in’), you get points that earn you badges and titles. This weirded me out initially but it’s a bit of fun.

The maps
4mapper and Social Great are just the start. Watch what the masses are doing and get ideas about where to go and what to do.

What I don’t like about Foursquare

Outing where I live
What if someone puts my personal address up? Some people ‘check in’ to their home – but a complete stranger could tell Foursquare where I live. Then…

Push-bullying
If I had push notifications on, had my address outed, a bunch of people could flash-spam me (sorry, made that up) by telling Foursquare they are in my house.

Push-noise
I think I got 3 push notifications in the space of a few minutes and decided it was time to turn it off. You’ll probably do the same.

People can cheat
Sebastian Vasta is the mayor of where I work and I don’t think he’s ever even been there. If he did, I’d Rick-roll him for his mayor-dom anyway.

Social network spam
I get how this could be useful but it’s annoying when people have Foursquare linked to all of their social networks… and you’re ‘friends’ with them in all of their social networks. I get it. I get it. You’re having expensive wine in an expensive restaurant, while I just put my kids to bed and don’t need to know that EVERYWHERE I’M ONLINE right now.

What I’m curious about in the future

Offline impact
Overseas, small businesses have been seen to offer freebies (eg free coffee) to the mayor of their places. But I’m curious to see – if this takes off in Australia – what weirdness takes place. For instance, will physical altercations happen over who’s mayor of a place? Will an Accused used their documented (but not verified) Foursquare behaviour as an alibi in court? And so on.

Dealing with scale
If Foursquare does get big, it will be interesting to see how they allow people to create groups and sub-groups, to minimise noise, to facilitate short-term but high-impact use (eg exploration competitions, conference use, etc).

Getting more like-minded
Currently, the ‘like-mindedness’ of Foursquare is purely defined by people in my social network – people I’ve already determined are a bit like me. I’m keen to see what happens when ‘like-mindedness’ incorporates data, words and behaviour about/by me and people I know (or don’t know) from other channels.

Tiered status systems
As the community gets bigger, we’ll need ways of deciphering who’s worth listening to – and about what – through the noise.

What do you think?
Will Foursquare take off in Australia? Will it be something else? How are you using it?

Badge photo by @naveen.

If you enjoyed the read, please leave a comment. Feel free to follow me on Twitter

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  • Spot on - FourSquare has huge potential, as long as you dial down the interruptive notifications etc. There are certainly some risks around security - the stalking potential is huge, but there again, craziness is not a matter of technological determinism.
    I think the 4sq strategy of empowering leading community members to edit information could come in handy here - perhaps removing specifics from places that are obviously people's home addresses. Will be interesting to see how this pans out....

    I'm loving the rewards already, and the opportunity to see a beloved city through others' eyes is amazing.
    My take here: http://theyearofthecat.com/2009/11/24/foursquare/

    'Flash-spam' has surely got to be included in next year's OED.
  • hannah_donovan
    Your blog entry made me smile, I can totally relate to the McDonalds analogy and have shared your scepticism re mobile.

    I haven’t played around with Foursquare yet but my first thoughts are:
    - Love the idea in principle, not because I aspire to know where my friends are all the time but because I value the info on their regular haunts, if I can tap into their recommendations for places to visit, stay, eat that’s a great resource
    - On the face of it I’m slightly less enthused by the gaming aspect, not sure i’d buy into the competitiveness for mayordom. Appreciate this appeals to people from a social status perspective but I wonder if the gaming element is a bit gimmicky and will limit the audience in the longer term? Will people take it seriously as a useful resource and ‘lonely planet’ type tool?
    - For me, what’s most exciting about this is the potential of the ‘travel companion’ functionality and as foursquare becomes more mainstream it will be interesting to see if the proposition evolves and becomes more focused on this.
  • Yes, I really wish I had Foursquare when I was overseas a month ago. The gaming aspect will evolve - can't seeing it disappear because there will be enough people interested in it. It will just get more sophisticated.

    You should give it a go - being new to Oz and all.
  • Interesting post on "FourSquare and Social Business Design" over at Being Peter Kim - http://www.beingpeterkim.com/2009/11/foursquare...
  • You make some good points Mark. I've just recently started playing with Foursquare, and while it's a fun novelty to me at this point, I can see a lot of potential - both good and bad. I will be interested to watch where it ends up going.
  • Me too! And thanks for dropping in. I'm excited about 2010.
  • mikewatkins
    Nice post Mark. I think foursquare will act as the catalyst for other geosocial services to piggyback off. It is easing this type of technology into the mainstream. However good foursquare is though, I don't think it will be another Twitter, solely for the fact that a service based off the premise of a game won't mature into something the masses take seriously. What smart companies will do is mimick certain aspects of foursquares approach and functionality but make the proposition far more succint. You mentioned your frustration with lonelyplanet whilst travelling and how foursquare could fill this gap. The smart company will be the one that builds a travel app based on foursquares fundamentals, the same will apply for almost all other segregated or neiche markets.
  • Thanks, Mike. Mind you, who's to say Twitter is here to stay? : - ) I think the game aspect is cool for now but much like 'Twitters "What are you doing now?" can confuse the issue for many.

    What else are you playing with?
  • mikewatkins
    Touche on the twitter comment ;) Currently im mucking around with travellr.com (aussie travel startup based on Q and A framework), the linkedin iphone app which is interesting and Lonelyplanets Vietnam edition iphone app (im currently volunteering in Vietnam for the next 6 weeks, so i'll let u know how well it performs at the coalface!).

    Hoping the Sydney weather is treating u well, very muggy and hot over here at the mo :D!
  • servantofchaos
    There still needs to be some work done on privacy settings - but if Foursquare can sort out some of the usability issues, it could have legs. It's still in the annoying phase for me - but you never know ...

    Of course, geolocation via Facebook could change everything.
  • Agree. When's that happening?
  • Hey Mark - I was at your office a few times last week. Don't hate the player, hate the game ;)

    I dabbled in the points-scoring component of Foursquare for a week so I could see its potential - it certainly has that. I'm excited to see what business owners and client developers do with Foursquare - hopefully in 2010 we'll see that potential realised.

    In the meantime, don't worry Mark, I won't be challenging you for the McCann mayordom ;) The real strength I see in Foursquare is the recommendations. The game is a distraction - and as you've identified, a flawed way to establish who's worth listening to.
  • 'A few times' and didn't say g'day?
  • Ok, joined up. found that I cannot connect in canberra, it defaults me to sydney. epic fail. the business I do in canberra means that I would like to be identified as actually being here, living in this city as I do... another example of the arrogance of companies who believe that sydney is the national capital...
  • Hi Peter. From what I know Foursquare has only set up its service in 3 Australian cities. I'm sure they'll keep adding over the coming months. Perhaps you can hassle them about it!
  • Chris Naylor
    I think it will on be time before Foursquare is picked up by more business in Australia and used as a tool to engage with their customers. I agree with the mayor thing though, sounds kinda silly, but I'm sure when you reach that status there will be no complaints!

    My only other thought is will users get over the fad/hype surrounding the product and continue to go their regular 'hang out' spots (ie. coffee shops), regardless of wether they get a free coffee or not? Or will the psychology of the concept, wanting to compete with others to become mayor keep it alive?
  • Hey Chris. It will be interesting to see to what degree and for how long incented exploration will affect behaviour but I suspect that certain habits - hang out spots - will stay in effect, and that perhaps a tiered status approach will be created when there are enough people using the service so that mayor is one of 10, 50, 100?
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